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Remote Support

User not Found Error

Greetings, It has been reported that a lot of our clients are experiencing bouncing emails when receiving emails from customers with the error message “User wasn’t found at domain or the mailbox is unavailable”. Those using Office 365 or a Microsoft Office 365 Product are the one experiencing this problem. This is happening across the[…]

Outlook is blocking attachments

Recently if you try to send an attachment like a PDF you noticed that you receive an error in Outlook right before you send the attachment that reads “The item contains attachments that are potentially unsafe. Recipients using Microsoft Outlook may not be able to open these attachments. Do you want to send it anyways?[…]

Agent Update March 1st

Dear Customer, As part of our promise of keeping your system up to date, we will need to update our Remote Agent on all the workstations and servers. The update will take place on Wednesday March 1st, at 10:00pm, no user intervention is needed other than keep your workstations on during that night in case[…]

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