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2021 Service Changes

Nova Momentum Computers, Inc has been providing computer services for over 15 years now. In 15 years technology has changed a lot and so do we, by providing enterprise services to small business like yours. Is not an easy task to monitor and service hundreds of devices but is an important job to do, we[…]

Outlook Crashing

It seems that a recent Microsoft Office Update released yesterday Tuesday July 14, 2020 is causing some outlook to either Crash when opening or just close as soon as you open it. This is a Microsoft issue and no solution has been provided by Microsoft yet. If you are experiencing this problem please contact us[…]

Outlook is blocking attachments

Recently if you try to send an attachment like a PDF you noticed that you receive an error in Outlook right before you send the attachment that reads “The item contains attachments that are potentially unsafe. Recipients using Microsoft Outlook may not be able to open these attachments. Do you want to send it anyways?[…]

How to Open a Support Ticket

While we understand that every single computer situation is an emergency for the customer, we have to admit that sometimes you can find a work around and another solution. This is why we have a ticketing system, not only to keep track of the work we do but also for you to keep track of[…]

Out of the State

Dear Customer, I hope you all had a great weekend and a good 4th of July with Family and Friends. I will like to let you know that I will be out of the states from Thursday July 13 to Monday July 17. Like always I will be available via phone conversation, emails and remote[…]

Ransomeware Attack – Windows Patch

Users of Windows need to be notified ASAP of a new ransomware strain and take immediate measures to patch. Specifically, on May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely impacting a large number of organizations, particularly in Europe. Wcry is demanding a ransom of $300 to $600[…]

Remote Agent Price Change

We will like to let you know that our Remote Service provider SolarWinds had notified us that they will be doing some changes in price to their Take Control Engine which is manage by the TeamViewer. The TeamViewer program is what allow us to connect remotely to perform all the troubleshooting possible. This allow us[…]

Agent Update March 1st

Dear Customer, As part of our promise of keeping your system up to date, we will need to update our Remote Agent on all the workstations and servers. The update will take place on Wednesday March 1st, at 10:00pm, no user intervention is needed other than keep your workstations on during that night in case[…]

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