Nova Momentum Computers > News > Articles by: novacompinc

Hurricane Preparedness Checklist

 

Is that time of the year and you need to prepare your network for any bad weather that can affect your equipment. Let’s be honest while everything is important in the company to continue working properly the most important asset is the server and its data. But I prepared a quick list for your to follow and get ready

BACKUP

  1. Make you you have a backup, if you can make a backup offsite or on a portable unit now is the time and make sure is up to date.

SECURE YOUR EQUIPMENT

  • Computers/Server
    • Shutdown the operating system and power off the computer.
    • Disconnect the power from the UPS or from the wall. If you can disconnect all the cables from the back of the computer instead that will be a better idea because you will be disconnecting the network cable which somehow have access to the outside work and it can conduct electricity in case of a lighting strike.
    • Move the tower to a higher ground maybe on top of your desk will be a good spot.
    • Cover the computer with trash bags and make sure there is no opening where the water can coming. Even if your building don’t have windows the ceiling can leak water down.
  • Printers
    • Disconnect the power cord and the network cord from the back of the printer.
    • Move the printer to a higher ground if you can, if not make sure you put a bag and cover the printer properly

NETWORK SHUTDOWN

Make sure you plan with your staff when to leave the office and disconnect the network. DO NOT wait until the storm is ready to hit to send the staff home, you will always forget to disconnect something important and remember that anything that is cable (phone, network, internet, etc) have access to outside the building which can conduct electricity and damage anything that is connected at the end if a lighting strike the building.

AFTER THE STORM

After the storm all the customers will like to be up and running right away, Nova Momentum Computers will try the best to bring everyone up but we ask to be patience.

Outlook is blocking attachments

Recently if you try to send an attachment like a PDF you noticed that you receive an error in Outlook right before you send the attachment that reads “The item contains attachments that are potentially unsafe. Recipients using Microsoft Outlook may not be able to open these attachments. Do you want to send it anyways?

Microsoft release a patch on June 27, 2017 that is causing this problem. You can read more information about it on this article https://www.nextofwindows.com/fix-outlook-blocked-access-potential-unsafe-attachments-after-june-2017-update

But the solution is that the filename cannot have special characters, long names or extra dots in the file name. You will have to rename the file. For example This is a File$#Name..pdf (this is wrong) you will need to rename the file to something like This is a Filename.pdf or ThisIsaFileName.pdf (correct).

As you can see we removed the special characters and the extra dot before the file name extension. This is no longer allowed after the Security Patch installed.

How to Open a Support Ticket

While we understand that every single computer situation is an emergency for the customer, we have to admit that sometimes you can find a work around and another solution. This is why we have a ticketing system, not only to keep track of the work we do but also for you to keep track of the work we are doing. Is very important you that share with your staff these links when they request Support or Service.

We will only reply or follow support via text to Managers or Company owners when there is an emergency.

The rest of the staff we recommend to open a ticket via our Website or email a support ticket via our Nova System Tray Icon.

Open a Work Order Via Website

Use the Nova System Tray Icon

Out of the State

Dear Customer,

I hope you all had a great weekend and a good 4th of July with Family and Friends. I will like to let you know that I will be out of the states from Thursday July 13 to Monday July 17. Like always I will be available via phone conversation, emails and remote access but in case you need an IT at your location I will be sending Paul or any of his teammates.

If you have any questions please let me know.

Ransomeware Attack – Windows Patch

Users of Windows need to be notified ASAP of a new ransomware strain and take immediate measures to patch.

Specifically, on May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely impacting a large number of organizations, particularly in Europe.

Wcry is demanding a ransom of $300 to $600 in Bitcoin to be paid by May 15, or, in the event that deadline is missed, a higher fee by May 19. The messages left on the screen say files will remain encrypted. It’s not yet clear if there are flaws in the encryption scheme that might allow the victims to restore the files without paying the ransom.

If you have yet to install the Microsoft fix—MS17-010— you should do so immediately. You should also be extremely suspicious of all e-mails you receive, particularly those that ask the recipient to open attached documents or click on Web links.

If you have seen nonstandard activity and believe your customers’ information may have been exposed, please contact support.

Remote Agent Price Change

We will like to let you know that our Remote Service provider SolarWinds had notified us that they will be doing some changes in price to their Take Control Engine which is manage by the TeamViewer. The TeamViewer program is what allow us to connect remotely to perform all the troubleshooting possible. This allow us to give you fast service in those cases that can be resolve over the phone or remotely instead of waiting for a technician to arrive to the location. The changes in price is not much is going to be from $3.00 to $4.00 (a $1.00 increment) per computer.

Starting in June 1 2017 you will see a change in price under MAX-AV which include both services Computer Antivirus and Remote Access. Nothing has been said if there will be changes in price for other services but we will keep you informed about it.

Thank you for the support and if you have any questions please don’t hesitate to contact us.

Web Protection Reporting Outage – Americas Only

Nova Momentum Computers received this notification from our service provider, as soon as we get more information we will let you know. This will affect customer using our Web Protection Services in case you experience anything out of the normal:

9:30 AM EST/ 13:00 GMT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will operate normally. We are looking into the issue now and working with our hosting provider.  This impacts the Americas dashboard only.  No other regions are impacted.  We will post a resolve message when this is fully corrected.  We apologize for this inconvenience.

Agent Update March 1st

Dear Customer,

As part of our promise of keeping your system up to date, we will need to update our Remote Agent on all the workstations and servers. The update will take place on Wednesday March 1st, at 10:00pm, no user intervention is needed other than keep your workstations on during that night in case you always turn it off. The update includes the following:

  • Update the Remote Agent to the latest version 10.5.6
  • Changed the Remote Access agent from TeamViewer to MSP Anywhere

This update should not affect the functionality of any system, since this update is only for the agent we use to monitor the network as well as give us remote access to servers and workstations. If you still have any question please email me to support@novamomentum.net

Thanks you for your support!

Missed Scan will Run on Next Startup

 

Antivirus Scans are important for every system inside a business to make sure that no file or virus are located inside ready to be activate on any minute. Nova Momentum Computers is using Managed Antivirus and while no Antivirus can guarantee a 100% clean computer it can protect from major ones. We perform a quick scan every day after 6:00pm but is always good to run a Deep Scan at least once a week.

The Quick Scan only scan important Windows Folders and areas on the computer that are more vulnerable to virus attacks but once in a while a virus get located outside this areas and this is why a Deep Scan or Full Scan is required.

We try to run a Deep Scan every Monday at 6:00pm but some computers are either off or in Sleep Mode and the Deep Scan is getting missed. Starting next Monday February 13 we will activate “Missed Scan will Run on Next Startup” meaning that if your computer is OFF on Monday or in Sleep Mode the next time you power up the computer the Deep Scan will launch.

This can take an impact on the computer performance since is a full scan and this is why we run it on Monday’s pass 6:00pm. If you don’t want to be affected by this full scan the next day during working hours make sure your computer or laptop is on Monday’s.

If you have any question please email support@novamomentum.net

Thanks
Emmanuel Reyes
Nova Momentum Computers, Inc

Be careful with Holiday Emails

Holidays and Trick Emails are Coming

Since the Holiday Season begin we started to get bombarded by all kind of email from the IRS to Customs to Carriers. Please let your Staff know to pay detail attention by the type of email they are receiving, even if the company is expecting a package make them aware of the following:

  • No carrier is going to send you an email of your package unless requested
  • The IRS will not send you an individual email to pay your taxes
  • No Government agency will ever send you an individual email, even if it says it was safely scanned and secured
  • Do Not open any Zip file (normally a yellow folder)  or any Word Attached file

Please let your staff know about these emails, let’s keep your network as safe as possible. HAPPY HOLIDAYS!

Note: While we were writing this post we just received an email Title “Jewel Aitkin” with a Word Document attached and the body that says

“Dear Customer

We are sending your payslip for the month of Dec 2016…”


Send this email to all your staff or have them all sign up to our News Letter to stay informed.