Outlook Crashing

It seems that a recent Microsoft Office Update released yesterday Tuesday July 14, 2020 is causing some outlook to either Crash when opening or just close as soon as you open it. This is a Microsoft issue and no solution has been provided by Microsoft yet. If you are experiencing this problem please contact us in order to apply the work around to this problem.

Nova Monitoring Reports

Dear Customer,

After updating to the new monitoring system we will re-establish the Monitoring Report. These reports are sent Weekly and Monthly to give you a glance on how your network is doing and what we are doing to maintain your network running. One of our goals this year is to give you a more transparent information of our services, what we do and what services are you paying. Please look at the following images and if you have any questions don’t hesitate to ask.

Weekly Reports are sent every Monday at 8:00 AM


Monthly Reports are sent the last day of the Month at 11:00 PM.

Hurricane Preparedness Checklist


Is that time of the year and you need to prepare your network for any bad weather that can affect your equipment. Let’s be honest while everything is important in the company to continue working properly the most important asset is the server and its data. But I prepared a quick list for your to follow and get ready


  1. Make you you have a backup, if you can make a backup offsite or on a portable unit now is the time and make sure is up to date.


  • Computers/Server
    • Shutdown the operating system and power off the computer.
    • Disconnect the power from the UPS or from the wall. If you can disconnect all the cables from the back of the computer instead that will be a better idea because you will be disconnecting the network cable which somehow have access to the outside work and it can conduct electricity in case of a lighting strike.
    • Move the tower to a higher ground maybe on top of your desk will be a good spot.
    • Cover the computer with trash bags and make sure there is no opening where the water can coming. Even if your building don’t have windows the ceiling can leak water down.
  • Printers
    • Disconnect the power cord and the network cord from the back of the printer.
    • Move the printer to a higher ground if you can, if not make sure you put a bag and cover the printer properly


Make sure you plan with your staff when to leave the office and disconnect the network. DO NOT wait until the storm is ready to hit to send the staff home, you will always forget to disconnect something important and remember that anything that is cable (phone, network, internet, etc) have access to outside the building which can conduct electricity and damage anything that is connected at the end if a lighting strike the building.


After the storm all the customers will like to be up and running right away, Nova Momentum Computers will try the best to bring everyone up but we ask to be patience.

Outlook is blocking attachments

Recently if you try to send an attachment like a PDF you noticed that you receive an error in Outlook right before you send the attachment that reads “The item contains attachments that are potentially unsafe. Recipients using Microsoft Outlook may not be able to open these attachments. Do you want to send it anyways?

Microsoft release a patch on June 27, 2017 that is causing this problem. You can read more information about it on this article https://www.nextofwindows.com/fix-outlook-blocked-access-potential-unsafe-attachments-after-june-2017-update

But the solution is that the filename cannot have special characters, long names or extra dots in the file name. You will have to rename the file. For example This is a File$#Name..pdf (this is wrong) you will need to rename the file to something like This is a Filename.pdf or ThisIsaFileName.pdf (correct).

As you can see we removed the special characters and the extra dot before the file name extension. This is no longer allowed after the Security Patch installed.

How to Open a Support Ticket

While we understand that every single computer situation is an emergency for the customer, we have to admit that sometimes you can find a work around and another solution. This is why we have a ticketing system, not only to keep track of the work we do but also for you to keep track of the work we are doing. Is very important you that share with your staff these links when they request Support or Service.

We will only reply or follow support via text to Managers or Company owners when there is an emergency.

The rest of the staff we recommend to open a ticket via our Website or email a support ticket via our Nova System Tray Icon.

Open a Work Order Via Website

Use the Nova System Tray Icon

Out of the State

Dear Customer,

I hope you all had a great weekend and a good 4th of July with Family and Friends. I will like to let you know that I will be out of the states from Thursday July 13 to Monday July 17. Like always I will be available via phone conversation, emails and remote access but in case you need an IT at your location I will be sending Paul or any of his teammates.

If you have any questions please let me know.

Ransomeware Attack – Windows Patch

Users of Windows need to be notified ASAP of a new ransomware strain and take immediate measures to patch.

Specifically, on May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely impacting a large number of organizations, particularly in Europe.

Wcry is demanding a ransom of $300 to $600 in Bitcoin to be paid by May 15, or, in the event that deadline is missed, a higher fee by May 19. The messages left on the screen say files will remain encrypted. It’s not yet clear if there are flaws in the encryption scheme that might allow the victims to restore the files without paying the ransom.

If you have yet to install the Microsoft fix—MS17-010— you should do so immediately. You should also be extremely suspicious of all e-mails you receive, particularly those that ask the recipient to open attached documents or click on Web links.

If you have seen nonstandard activity and believe your customers’ information may have been exposed, please contact support.

Remote Agent Price Change

We will like to let you know that our Remote Service provider SolarWinds had notified us that they will be doing some changes in price to their Take Control Engine which is manage by the TeamViewer. The TeamViewer program is what allow us to connect remotely to perform all the troubleshooting possible. This allow us to give you fast service in those cases that can be resolve over the phone or remotely instead of waiting for a technician to arrive to the location. The changes in price is not much is going to be from $3.00 to $4.00 (a $1.00 increment) per computer.

Starting in June 1 2017 you will see a change in price under MAX-AV which include both services Computer Antivirus and Remote Access. Nothing has been said if there will be changes in price for other services but we will keep you informed about it.

Thank you for the support and if you have any questions please don’t hesitate to contact us.

Web Protection Reporting Outage – Americas Only

Nova Momentum Computers received this notification from our service provider, as soon as we get more information we will let you know. This will affect customer using our Web Protection Services in case you experience anything out of the normal:

9:30 AM EST/ 13:00 GMT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will operate normally. We are looking into the issue now and working with our hosting provider.  This impacts the Americas dashboard only.  No other regions are impacted.  We will post a resolve message when this is fully corrected.  We apologize for this inconvenience.

Agent Update March 1st

Dear Customer,

As part of our promise of keeping your system up to date, we will need to update our Remote Agent on all the workstations and servers. The update will take place on Wednesday March 1st, at 10:00pm, no user intervention is needed other than keep your workstations on during that night in case you always turn it off. The update includes the following:

  • Update the Remote Agent to the latest version 10.5.6
  • Changed the Remote Access agent from TeamViewer to MSP Anywhere

This update should not affect the functionality of any system, since this update is only for the agent we use to monitor the network as well as give us remote access to servers and workstations. If you still have any question please email me to support@novamomentum.net

Thanks you for your support!