Welcome to our Support Center
< All Topics

Outlook repeatedly tries to download html file


Every-time you try to open an email you receive a pop-up window that Outlook wants to save a file on your computer. Normally this is caused by an integrated feature from Outlook call People Pane which is a failed version of Social Connection from Microsoft. This should bring the social network information from your contacts to your Outlook.


The People Pane View needs to be disabled.

Method #1

The first method available simple turns off the People Pane so that it does not display when reviewing your emails in Outlook.

  • In Outlook, click on the View tab
  • Click on People Pane
  • Select Off from the drop down menu

Method #2

  • The second option is to disable Outlook’s Social Connector Add-in altogether. This too will remove the People Pane from displaying.
  • In Outlook, click on the File tab and then select Options.

  • In the Outlook Options dialog box that appears, select Add-Ins from the left-hand menu.
  • Click the Go button at the bottom of the screen.

Un-check the box next to Microsoft Outlook Social Connector and then click on OK.


Information and Images were obtained from http://sjcblogs.sanjac.edu/its/2012/01/30/removing-the-people-pane-in-outlook/

Table of Contents